Uh oh! If the app is asking you to subscribe even though you already have a trial or active subscription, don’t worry. This usually happens when you’re signed into a different account or your subscription needs to be linked to your account again.

Try the steps below to get things back on track.

Step 1: Try Logging Into Different Accounts

One of the most common reasons for losing access to ReciMe Plus is being logged into the wrong account.

Here’s how to find the right one:

• Log out of the app and try signing in again using different methods.
  Most ReciMe accounts are created using Apple, followed by Google.

• If you signed up with Apple, make sure you log in using the same Apple ID you used to create your account.

• If you use email and password, tap Sign in (not “Sign up”), otherwise, you might accidentally create a new account.

• Search your email inboxes for “ReciMe.” If you find a welcome or confirmation email, log in using that same email address.

If you still can’t find the correct account, email us at support@recime.app with your first and last name (and any possible email addresses). We can search our database and help locate your account.

If you’re sure you’re logged into the correct account, move on to Step 2.

Step 2: Restore Your Purchase (Apple or Google Play Only)

If you subscribed through Apple or Google Play, try restoring your purchase:

⚠️ This only works if you’re signed in with the same Apple ID or Google Play account that you used to buy your subscription.

It will restore your subscription, but it won’t recover recipes, for that, refer back to Step 1.

To restore your purchase:

1. Tap More (bottom right-hand corner of the ReciMe app).

2. Tap Settings.

3. Tap My Subscription.

4. Tap Restore Purchase.

If your subscription still isn’t recognized, continue to Step 3.

Step 3: Reach Out to Our Support Team

If you’re still having trouble, email support@recime.app and include:

• Your ReciMe username

• Your full name

This helps our team quickly locate your account and verify your subscription.

We’ll do our best to get you back into ReciMe Plus as soon as possible.